Contact Sofie Print
Our support team is here to help with orders, products, and any questions you have about our HP printers and scanners.
Contact Information
- Phone: 469-666-8377
- Hours: Monday – Friday, 9 AM – 6 PM EST | Saturday & Sunday: Closed
- Response Time: We respond as soon as possible
- Mailing Address: RV Print Factory LLC, 3701 E Plano Pkwy, STE 100, Plano, TX 75074
For the fastest response, please have your order number ready when contacting us. Our team handles product questions, order status inquiries, returns, and technical support.
Frequently Asked Questions
- What is your return policy?
- We offer a 30-day hassle-free return policy on all products. Items must be in their original packaging and unused. Contact us to start a return.
- Do you sell genuine products?
- Yes, every product we sell is 100% genuine HP and sourced directly from official distribution channels. All items are backed by the full manufacturer warranty. Learn more on our About page.
- How long does shipping take?
- Free on orders over $99, otherwise $5.99 flat rate. All orders are subject to 8% tax.
- Do you offer business or volume pricing?
- Yes. Schools, non-profits, and businesses ordering 5 or more units qualify for volume discounts. Contact us for a custom quote on office printers and enterprise equipment.
- Can you help me choose the right printer?
- Of course. Whether you need a home printer, a LaserJet, or an MFP All-in-One, our team will help you find the perfect match for your needs and budget.
- Do products come with a warranty?
- All products include the standard HP manufacturer warranty — typically 1 year for printers and scanners. Extended warranty options may be available for select models.