Frequently Asked Questions
Find answers to the most common questions about shopping at Sofie Print. If your question isn't answered here, visit our Contact page for personalized assistance.
Products & Selection
- Are all products genuine HP?
- Yes. Every product we sell is 100% genuine HP, sourced directly from authorized distribution channels. We never sell third-party, refurbished, or counterfeit items. Browse our full selection of printers and scanners.
- How do I choose the right printer?
- Consider your primary use case: Home printers are ideal for students and families, office printers suit business environments, and MFP all-in-one models are perfect if you need scanning and copying too. Our Buying Guide can also help.
- What's the difference between inkjet and laser printers?
- Inkjet printers excel at photo printing and are generally more affordable upfront. LaserJet printers are faster, have lower per-page costs for text, and are better suited for high-volume office printing.
Ordering & Pricing
- Do you offer volume or business pricing?
- Yes. Schools, non-profits, and businesses ordering 5 or more units qualify for volume discounts. Contact us through our Contact page for a custom quote.
- What payment methods do you accept?
- We accept all major credit cards, PayPal, and Cash on Delivery (COD). All online payments are processed securely through our PCI-compliant payment provider.
- Can I cancel or modify my order?
- Orders can be modified or cancelled before they ship. Once shipped, you can initiate a return under our 30-day return policy.
Shipping & Delivery
- How much does shipping cost?
- Free on orders over $99, otherwise $5.99 flat rate. All orders are subject to 8% tax.
Returns & Warranty
- What is your return policy?
- We offer a 30-day hassle-free return policy. Items must be in original packaging and unused condition. Contact us to start a return.
- Do products include a warranty?
- All products include the standard HP manufacturer warranty — typically 1 year for printers and scanners. Contact us for warranty claims.
RV Print Factory LLC, 3701 E Plano Pkwy, STE 100, Plano, TX 75074.